Merchant FAQ

Merchant FAQ

Find the answer to your questions about our product, how to get started and how to sell with Moona. 

If you have other questions, please contact us.

Getting started

Moona is a payment solution that gives you £5's instantly on every order, every time you shop with a Moona retail partner. Once you've signed up, you can pay for your orders in 1 click.
Our members enjoy a 7-day free trial and then pay £29.99 per month for Moona membership.
 Moona members receive unlimited £5's, for each order passed at all our retail partners. Our members also pay in 1-click without having to enter their credit or debit card details every time.

Because our model is based on shopper memberships, Moona is currently 100% free for all our merchants.

More details here.

No, Moona covers the £5's given to your customers. Our model works thanks to paid membership funded by shoppers.

Moona Payment is 100% free for all our merchants

Moona allows your customers to receive instant £5's and lets them pay in 1 click: Satisfied shoppers spend more and come back more often.

Moona boost your sales: more shoppers that buy more and come back more often.

The best part? It won’t cost you a thing. We cover the £5's, and payments made through Moona are 100% free for you with absolutely no hidden fees.

Sell with Moona

The following categories of businesses and business practices are restricted from using our partner Stripe Service (“Restricted Businesses”).

By registering with us, you are confirming that you will not use the Service to accept payments in connection with the following businesses, business activities, or business practices, unless you have received prior written approval from Moona.

Currently, Moona only supports payment processed in GBP.

Moona is only available for merchants registered in the United Kingdom, at the moment. It will soon expand to countries like the US, Canada, and Australia.

Please note that shopper transactions originating from any country outside the UK may be rejected by our payment partners for safety reasons.

By selling your product using Moona, you can immediately accept purchases via:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB

The Merchant Dashboard is the Moona’s order handling system for online stores implementing Moona as a payment system.
Here you can:

  • View all orders having gone through Moona Payment
  • Receive reports which can be used for bookkeeping
  • Change your settings and company information

Just like any other payment solution, for all the transactions Moona will process on your behalf, it is your business name that will appear on your customers bank statement.

Moona allows you to issue full refunds to your customers. To issue a refund, follow the steps below:

  • Log in to Moona and access your Dashboard
  • Select the payment you wish to refund
  • Click on the “refund” button located on the right of each transactions
  • Refunds will be processed and should be effective within a few days, depending on your customer bank processes.

Please note that when you issue a refund, the £5's offered by Moona to your customer and paid back to you will also be reversed.

Security is at the heart of Moona. All transactions are processed by our partner Stripe. Stripe follows the latest security standard and offers a secure environment for your transactions, as well as for your customer payment details. Stripe offers a PCI compliance level 1, the highest standard in the card payment industry.

If you have made changes to your business, such as changing the structure as a sole trader to a limited company, you will need to complete a transfer of your agreement with Moona.

Yes, you will have a specific contact available to support you. Don’t hesitate to contact our Merchant Support through phone or email for assistance.

The payments are transferred to your bank account on a Monday, 7 days after the transaction on your site. For example, if a transaction was made on Thursday, July 16, then the payments will be transferred to you on Friday, July 23.

This delay allows us to mitigate some of the risks inherent in online payments.

In order to get the money into your bank account, connect to your dashboard and initiate a payout. The available money will then be transferred to your account.

Technical and Integration

To start integrating Moona, you need to have a functional website.

This means that you need to have information on your products, and it must be possible to add products to a shopping cart.

We are currently working to be able to connect merchants that are not on WooCommerce and Magento 2.

Moona can be integrated directly into your site in a few clicks. No coding required.

Our simple and seamless integration means that Moona will automatically update, so you’ll always have the latest version of our payment solutions to offer your customers.



STEP 1 - Go to your WordPress dashboard

STEP 2 - Go to "Plugins - Add new", search for "Moona" and install the Moona extension.

STEP 3 - Register on our website.

STEP 4 - You will be soon contacted by our Support team


Watch this installation video : Click here

Magento 2 :


  1. You need to have registered to Moona. Follow the instructions here, or simply register by filling in this form.
  2. Your website needs to run on Magento 2.1 or above.

STEP 1 - Download the latest release from module repository here

STEP 2 - Create app/code/Moona/Moona directory in Magento

STEP 3 - Unzip module archive content in app/code/Moona/Moona directory

Enable and install module in Magento:

php bin/magento module:enable Moona_Moona

php bin/magento setup:db:status

php bin/magento setup:upgrade

php bin/magento cache:flush

php bin/magento setup:di:compile

More information about the Magento 2 configuration: Click here

All payments made with Moona are secured by our partner, Stripe. Stripe is certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry.
Stripe uses best-in-class security tools and practices to maintain the highest level of security: HTTPS and HSTS for secure connections, and encryption of sensitive data and communication.

If you still have questions, contact us.

Still have questions?