Shopper FAQ
We’ve answered the most commonly asked questions we receive from shoppers below.
If you have other questions, please contact us.
Shopper FAQ
We’ve answered the most commonly asked questions we receive from shoppers below.
If you have other questions, please contact us.
Getting started
Moona Membership gives you access to a multitude of benefits:
1. Moona £5 discount
Get a £5 discount on each purchase, on average 10% of your order. We instantly apply the reduction on the payment page so you only pay the reduced amount.
2. Moona Deal Club
Save even more by getting access to hundreds of discounts, vouchers, cashback and up to 30% savings on the biggest UK retailers.
3. Moona Best Price Guarantee
We promise you the best prices on the market when you shop with your £5 discount our retail partners' websites. Find a better price elsewhere? We'll refund you the price difference between the 2 products.
4. Moona Card Payment Protection We'll provide a full refund if we detect or you report an unauthorised card transaction on our merchant network: NO QUESTION ASKED ! Shop stress-free, your security is our priority.
Our members enjoy a 7-day free trial and then pay £29.99 per month for Moona membership.
Moona is a payment solution that gives you £5's instantly on every order, every time you shop with a Moona retail partner. Once you've signed up, you can pay for your orders in 1 click.
Moona works in partnership with brands to offer discounts, vouchers and cashback offers on Moona Deal Club.
To report a link, please contact us.
Here are the terms and conditions to our Deal Club partners for more information:
Debenhams: https://www.debenhams.com/page/terms-and-conditions
Lookfantastic: https://www.lookfantastic.com/info/terms-conditions.list
Beerwulf: https://www.beerwulf.com/en-gb/terms--conditions
Europcar UK: https://www.europcar.co.uk/files/live/sites/Europcar.co.uk/files/TandCs and legal docs/TandCsUKJune2021.pdf
Village Hotels: https://www.village-hotels.co.uk/tcs/
mytyres.co.uk: https://www.mytyres.co.uk/AGBs.html
ASOS: https://www.asos.com/terms-and-conditions/
FatFace: https://www.fatface.com/legal-info/terms-and-conditions.html
Dorothy Perkins: https://www.dorothyperkins.com/eu/page/terms-and-conditions.html
Zooplus: https://www.zooplus.co.uk/info/legal/terms
Feelunique: https://www.feelunique.com/terms-and-conditions/
Peter Hahn: https://www.peterhahn.co.uk/
CDKeys: https://www.cdkeys.com/terms-conditions
Raddisson Hotels: https://www.radissonhotels.com/en-us/terms-and-conditions
In the instance you find a better price within a 30 day period after making a purchase on our retailer network using the £5 discount, members can file a claim and we will give a refund of the difference between the 2 products. Both webiste have to belong to the Moona retailer network.
Please see see our Terms and Conditions for more information.
To make a claim, please contact Moona via the Contact us page or send an email to shopper@moona.com. Please attach the following information for the claim to be handled more efficiently: order details, name and link of the "better price" website, link or picture of the amount quoted for the same product, any relevant files or additional information.
As a Moona member, Moona will issue a full refund in the event you detect an unauthorised card transaction on one of Moona’s current merchant partners. Members won’t be held liable for unauthorised purchases on Moona’s retail network made from the card registered under the member’s membership account. We will refund the total price of the purchase and shipping costs in the instance this happens.
To make a claim, please contact Moona to shopper@moona.com.
It's easy! Become a member by choosing Moona as your payment method at checkout when shopping at any of our retail partners, then follow the instructions to start your 7-day free trial.
To be eligible for Moona membership, you must be at least 18 years old, be a resident of the United Kingdom, and agree to our Terms of service.
Membership & Orders
The MOONA.COM charge that appears on your bank statement is your Moona membership fee.
From the moment you sign up, you can enjoy £5's on every order immediately at checkout. No waiting, no questions asked. With Moona Membership, enjoy receiving your £5's instantly!
Moona's unique annual membership comes with a 7-day free trial. If you cancel during the trial period, you won't be charged.
Returns, order cancellations or any issues concerning delivery are subject to the policies of the stores you purchased from.
Please contact the store where you made your purchase.
If Moona doesn't meet your expectations, you can cancel your membership at any time here, or contact us.
If you cancel during the FREE 7-day trial period, your credit or debit card will not be charged. If you cancel after the FREE 7-day trial period, this will cancel your membership auto-renewal, and you will continue to receive your Moona £5's until the end of your subscription period.
Privacy & Safety
We collect information that we believe can make your online shopping more affordable and easier.
Like most other web services, Moona collects technical information about your device and how you use Moona to make sure that our product is working right, and to detect and prevent fraud.
Your privacy and security are very important to us, and our solution is designed to protect your personal information and prevent unauthorised use. Moona does not collect any credit or debit card numbers. We do collect personal data such as postal code, email, and phone number. Learn more about the data we collect and how we use it by reading our Privacy Policy.
Your privacy and security is very important to us, and our solution is designed to prevent unauthorized use and protect your personal information.
Moona does NOT collect any credit card numbers.
Our Privacy Policy includes information about what data we collect and how we use it, but if you cannot find an answer to the question there, please reach out to us.
All payments made with Moona are secured by our partner, Stripe. Stripe is certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry.
Stripe uses best-in-class security tools and practices to maintain the highest level of security: HTTPS and HSTS for secure connections, and encryption of sensitive data and communication.
If you still have questions, contact us.
