Shopper FAQ

We’ve answered the most commonly asked questions we receive from shoppers below.

If you have other questions, please contact us.

Shopper FAQ

We’ve answered the most commonly asked questions we receive from shoppers below.

If you have other questions, please contact us.

Getting started

Moona is a payment solution that gives you £5 instant discounts on every order, every time you shop with a Moona retail partner. Once you've signed up, you can pay for your orders in 1 click.
Our members enjoy a 7-day free trial and then pay £10 per month (billed every 3 months in advance) for Moona membership.
 Moona members get unlimited £5 discounts, for each order passed at all our retail partners. Our members also pay in 1-click without having to enter their credit or debit card details every time.

It's easy! Become a member by choosing Moona as your payment method at checkout when shopping at any of our retail partners, then follow the instructions to start your 7-day free trial.

See a list of our retail partners.

To be eligible for Moona membership, you must be at least 18 years old, be a resident of the United Kingdom, and agree to our Terms of service.

Membership & Orders

The MOONA.COM charge that appears on your bank statement is your Moona annual membership fee.

From the moment you sign up, you can enjoy £5 discounts on every order immediately at checkout. No waiting, no questions asked. With Moona Membership, enjoy your discounts instantly!

Moona's unique annual membership comes with a 7-day free trial. If you cancel during the trial period, you won't be charged.

Returns, order cancellations or any issues concerning delivery are subject to the policies of the stores you purchased from.
Please contact the store where you made your purchase.

If Moona doesn't meet your expectations, you can cancel your membership at any time here, or contact us.

If you cancel during the FREE 7-day trial period, your credit or debit card will not be charged. If you cancel after the FREE 7-day trial period, this will cancel your membership auto-renewal, and you will continue to benefit from Moona discounts until the end of your subscription period.

Privacy & Safety

We collect information that we believe can make your online shopping more affordable and easier.

Like most other web services, Moona collects technical information about your device and how you use Moona to make sure that our product is working right, and to detect and prevent fraud.

Your privacy and security are very important to us, and our solution is designed to protect your personal information and prevent unauthorised use. Moona does not collect any credit or debit card numbers. We do collect personal data such as postal code, email, and phone number. Learn more about the data we collect and how we use it by reading our Privacy Policy.

Your privacy and security is very important to us, and our solution is designed to prevent unauthorized use and protect your personal information.
Moona does NOT collect any credit card numbers.

Our Privacy Policy includes information about what data we collect and how we use it, but if you cannot find an answer to the question there, please reach out to us.

All payments made with Moona are secured by our partner, Stripe. Stripe is certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry.
Stripe uses best-in-class security tools and practices to maintain the highest level of security: HTTPS and HSTS for secure connections, and encryption of sensitive data and communication.

If you still have questions, contact us.

Still have questions?